Performance

Las Vegas - The United States

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Bus and Bus Rapid Transit Systems

A public transit system custom-designed for the world's entertainment capital.

Contract facts Organizing authority:
Regional Transportation
Commission (RTC) of Southern
Nevada
Operator:
Veolia Transportation North
America
Network name:
Max (for the Bus Rapid Transit)
Cat (Citizen Area Transit)
Contract start:
1992
Contract duration:
16 years

Key figures Passengers transported:
65 million passengers/year
Max (BRT): 2 million
passengers/year
Area served:
Approximately 1,400 km2
Commercial speed:
Max (BRT): 25 to 30 km/h
Vehicle fleet:
350 buses
(including 130 double-decker
buses, 95 articulated buses and
60 new hybrid buses)
Staff:
1,250 employees including
1,000 drivers

Challenge

Las Vegas is the world's entertainment capital. Each year it welcomes more than 37 million visitors. The growth rate around the Las Vegas area is, moreover, the highest in the United States.
Ensuring the mobility of an unpredictable number of visitors and residents represents a great challenge.

Objectives

  • Assist and advise the Regional Transport Commission in a route re-design and expansion of the Bus Rapid Transit (BRT).
  • Maintain equipment to guarantee passenger satisfaction and a quality service.
  • Collaborate with RTC to ensure that services manifest the Las vegas "personality" (such as the double-decker
    "Deuce bus").

Veolia Transport's solution

Maintain a high level of service and efficiency

  • Support our client in simplifying information for passengers (efficient information center, dedicated Internet site and screens in vehicles).
  • Develop a customer culture by training drivers in the "Going for Green" program.
    This breakthrough customer service program provides a higher quality of service to customers. 1,100 drivers were trained in 2006 and 357 in 2007.
  • Motivate and develop staff loyalty by creating incentive programs: the "Million Miler Awards" for drivers with more than 1 million miles without preventable accident.

Result

The RTC is the most cost-effective and efficient system of all major U.S. cities.

Improve operations

  • Assist and advise the RTC on methods to improve the efficiency of current and future systems while maintaining service and passenger's security standards.
  • Improve recruitment programs and reinforce current safety programs.
  • Develop new strategies for providing service to a rapidly growing population.