Performance
Progress is impossible unless we measure what has been done, evaluate what remains to be done, manage performance by making ambitious commitments, produce accurate and complete reports and take into account external views and judgments.
Environmental indicators
Self-evaluation for progress
BMJ Ratings has upgraded the Veolia Environnement Group's rating to AA+.
Extra-financial rating
Extra-financial rating provides the means of measuring the sustainable development performance of companies through their selection in specific stock exchange indexes.
The quality of service
Customers' satisfaction is one of the Group's major priorities. Various indicators contribute to the improvement of our performance : e.g. service quality monitoring, complaints management or real time information.
Economic performance
Sustainable development intrinsically forms part of Veolia Environnement's commercial development.
Environmental performance
The Environmental Management System (EMS) is a tool used to implement the Group's policy in the fields of the environment and health. It is common to all activities and is structured around three levels of responsibility (Group, division, business units). It enables the Group to determine, manage and reduce the impact of its activities on environment and health.
Social indicators
Management of our own impacts
In all of its activities, the Group generates impacts on the environment, over which the degree of control determines its level of responsibility.
Social performance
It is essential to understand the Group's social performance and operational practices to be able to deploy homogenous management of our human resources on a global scale, or within projects to share best practice.
Methodological clarifications
In the absence of any recognized and relevant reporting baseline for its activities, the Group has defined its own reporting procedures developed from good practice and draft international standards.
External assurance
Statutory auditor's assurance report on a selection of environmental indicators
